Author name: franklin_admin

In our last article, we explored how to stop customer complaints from going viral. We shared tips on managing customer […]

Your customer is frustrated. They’ve had a negative experience, and instead of contacting your support team, they take it public—straight

It’s Monday morning, and you’re already swamped with customer inquiries. Emails are pouring in, your phone won’t stop ringing, and

Emerging Trends and Technologies to Watch The landscape of Customer Relationship Solutions (CRS) is rapidly evolving, driven by technological advancements